Getting and sharing your verified badge
This guide walks you through every step from creating an account to sharing your badge with a partner. If you're new, read top-to-bottom — it takes about 5 minutes. If you're looking for one specific thing, jump to the table of contents below.
1. Creating your account
Go to www.testedclear.com and tap Create my account. The first screen asks where you're starting from, because the flow branches based on whether you've already been tested.
Step 1 — Pick your starting path
"I haven't been tested yet." Most common. We create your account first, walk you through a quiz to set your testing schedule, then help you find a partner clinic.
"At a partner clinic."Pick this if you're already booked at a TestedClear partner clinic. They'll issue your badge directly when results come back.
"Quest or LabCorp." If you tested at Quest or LabCorp, enter your accession number and we verify directly with the lab. Verification typically completes within a few minutes.
Step 2 — Email verification
Enter your email. We send a 6-digit code and a magic link — either one works. Type the code into the next screen, or click the link in the email.
If you click the link from a different device than where you started, that's fine — the link picks up where you left off.
Step 3 — Legal identity
We need your legal first name, legal last name, and date of birth. This is required for matching your test results to your account — labs identify patients by full legal name and DOB, not by nickname.
You must be 18 or older. We check this at signup and again at the database level; under-18 sign-ups are blocked.
Step 4 — Health quiz (CDC-based recommendation)
Six questions about your relationship style, partner count, protection habits, how proactive you are about sexual health, whether you're on PrEP, and how often you currently test. We use CDC guidelines to recommend a testing schedule:
- Annually — for monogamous, low-frequency partner-change patterns
- Every 6 months — moderate activity, default for most people
- Quarterly (every 3 months) — higher activity or PrEP users
- Every 2 months — very active, multiple partner changes per month
After the quiz, we show you the recommendation. You can accept it or pick a different schedule yourself.
Step 5 — Profile (optional info)
Display name, ZIP code, age range, and two checkboxes:
Research consent. Opt in to anonymized data being used for sexual health research. Optional and unrelated to email.
Marketing consent. Opt in to occasional promotional emails (test kit partner deals, product news). Default unchecked. You can change this any time at /dashboard/notifications. Transactional emails (booking confirmations, retest reminders, badge expirations) continue regardless.
Step 6 — Set a 6-digit PIN
Used to protect your shareable badge links. Anyone you share a PIN-protected link with has to enter the PIN to see your results. Pick something memorable that you can give your partner; you can change it later from your dashboard.
Step 7 — Done
From here:
If you haven't tested yet — the next CTA is "Find a clinic." We send you to /clinics to pick a partner location.
If you already tested at Quest or LabCorp — go to your dashboard and enter your accession number. Verification typically completes within a few minutes; once verified, your badge is issued automatically.
If you have a clinic appointment booked — show up. The clinic marks the visit complete in their portal and your badge is issued automatically.
2. Getting tested
Three ways to get a verified badge issued, depending on where you test:
Option A — Visit a partner clinic
Browse /clinics for partner locations near you. Pick one, book a slot directly through their TestedClear page, and show up. The clinic runs the panel as part of their normal visit, then marks your booking complete in their portal — your badge is issued automatically the moment they enter your results.
Option B — Submit a Quest or LabCorp accession number
If you tested at Quest Diagnostics or LabCorp on your own, go to /verify-results from your dashboard and enter your accession number. We verify directly with the lab — no screenshots, no PDFs, no manual review. Most submissions process in under 5 minutes.
Option C — At-home test kit
At-home kit verification is in development. When it launches, you'll be able to order a kit through TestedClear, mail it back to our lab partner, and have the badge issued automatically when results come back.
3. Your dashboard
Once your badge is issued, your dashboard at /dashboard has three main tabs:
Badge. View your active credential, the panel that was tested, the test date, and your verification link.
Sharing. Generate links to share with partners. Three modes — see the next section.
Settings. Schedule, profile info, PIN, and account deletion.
5. Retest schedule and badge expiration
Your badge has a recommended retest date (your test date plus your schedule). Approaching that date, we email you:
- 30 days out — heads-up
- 14 days out — reminder
- 3 days out — urgent
- Day of — book today (or order an at-home kit if you haven't booked)
After the recommended retest date, your badge expires automatically the next day. Verification links start showing "time to retest" instead of your most recent panel.
To reactivate: get tested again (clinic or accession submission), and the badge renews automatically.
6. Notification preferences
Manage at /dashboard/notifications. One toggle: marketing email on/off. Transactional email — the stuff you need to use the product — is always on:
- Booking confirmations and cancellations
- Appointment reminders (the day before, the morning of)
- Retest reminders (30, 14, 3 days before, and on the day of)
- Badge expiration notices
- Account changes (PIN reset, sign-in, deletion)
These are required for the service and continue regardless of marketing preferences. If you're ever getting one of these and don't want it, that's a signal something needs to change in the product — please email support@testedclear.com.
7. Account, PIN, and deletion
Changing your PIN
Dashboard → Settings → Change PIN. Enter your current PIN and the new one. If you've forgotten your PIN entirely, use /reset-pin instead — we email you a reset link valid for 30 minutes.
Account deletion
Dashboard → Settings → Delete account. Removes your row, all credentials, and all sharing links. Permanent— there's no recovery after confirmation. We send you a confirmation email. Anyone you previously shared a link with will see "link expired" if they try to view it after deletion.
8. Common issues
I never got the email code
Check your spam folder — we send from noreply@testedclear.com and bookings@testedclear.com. Wait 30 seconds and tap "Resend code." If still nothing after 2 minutes, your email provider may be blocking us — try a different email or contact support@testedclear.com.
I started signup but never finished
You can come back any time. Sign in with your email at /signinand we'll pick up from where you left off.
I forgot my PIN
/reset-pin — enter your email, we send a reset link valid for 30 minutes.
I deleted a credential by accident
Currently no undo. Credentials can be re-issued from a new test (clinic visit or accession submission). The original audit-log entry is preserved on our side for compliance.
My badge expired but I can't book a clinic this week
Submit a Quest or LabCorp accession number from /verify-results. We verify directly with the lab and re-issue your badge as soon as results land.
I need to change my email address
Currently requires support intervention — email support@testedclear.com. Self-serve email change is on the roadmap.
Email support@testedclear.comwith as much detail as you can give us — the page you were on, the error message you saw, the device you're using. We respond within one business day.